Price Match Guarantee
Price Match Guarantee
Found a comparable piece for less? Send us the details and our team will review the offer carefully, transparently and fairly.
What to Send Us
A complete request helps us compare both offers accurately.
Our Price Match Promise
At Pear Jewels Australia, we want you to feel confident that you are receiving excellent value without compromising on diamond quality, craftsmanship or service. If you find a genuinely comparable jewellery item advertised at a lower price by an eligible competitor, we invite you to submit the details for review.
Jewellery prices can differ because of diamond specifications, certification, gold weight, setting quality, manufacturing standards, warranty support and shipping conditions. For that reason, every price match request is reviewed individually rather than judged only by the product title or headline price.
What We May Price Match
The competitor offer must be current, verifiable and materially comparable to the Pear Jewels item.
Comparable Diamond
The diamond type, shape, carat weight, colour, clarity and certification should be the same or materially equivalent.
Comparable Metal
The metal colour, karat, approximate weight and construction must be equivalent.
Comparable Design
The setting, diamond count, band width, side stones and key design details should match closely.
Eligible Retailer
The seller should be an established, authorised and reputable retailer supplying genuine jewellery.
Available for Purchase
The competing item should be in stock or genuinely available to order at the advertised price.
Publicly Advertised
The price should be visible and accessible to the public without restricted membership.
Same Currency and Market
Australian retail offers are the most directly comparable, including relevant taxes and compulsory charges.
Current Offer
The advertised price must still be valid when our team reviews the request.
What Is Usually Not Eligible
Some offers cannot be matched because they are not equivalent, verifiable or commercially comparable.
Marketplace and Private Sellers
Auction sites, private listings, social media sellers and peer-to-peer marketplaces are generally excluded.
Clearance or Liquidation
Closing-down, liquidation, discontinued, damaged, display or clearance stock may not qualify.
Pricing Errors
Obvious typographical, technical or system pricing errors are not eligible.
Member-Only Pricing
Restricted, subscription, employee, wholesale, trade or invitation-only pricing may be excluded.
Expired Promotions
Offers that have ended or cannot be verified at the time of review are not eligible.
Different Specifications
Items with lower diamond grades, different certification, reduced gold weight or altered design details are not equivalent.
How We Compare Jewellery Offers
Two pieces may look similar online while differing significantly in quality, construction and after-sales value.
| Comparison Area | What We Review | Why It Matters |
|---|---|---|
| Diamond Type | Lab-Grown or natural diamond | Different diamond origins have different market pricing. |
| Diamond Grade | Shape, carat, colour, clarity and cut details | Small specification differences can meaningfully affect price. |
| Certification | IGI, GIA or other recognised laboratory documentation | Independent grading supports accurate comparison and transparency. |
| Metal | Gold colour, karat, construction and approximate weight | Lower metal content or lighter construction may reduce the competitor price. |
| Setting | Prongs, pavé, channel, bezel, halo and side-stone details | Setting complexity affects labour, durability and finish. |
| Craftsmanship | Manufacturing, polish, symmetry and finishing quality | Visual similarity does not always mean equal workmanship. |
| Total Cost | Product price, shipping, taxes, duties and compulsory fees | The final delivered cost provides the fairest comparison. |
| Service | Warranty, resizing, returns, consultation and after-sales care | Support has meaningful value beyond the product itself. |
How to Request a Price Match
Send a complete comparison and we will review it as efficiently as possible.
Find the Comparable Item
Locate the competitor's live product page showing the current price and specifications.
Collect the Details
Save the link and gather diamond, metal, certification, shipping and promotional information.
Send Your Request
Email info@pearjewels.com.au or contact us on WhatsApp with all supporting information.
Receive Our Review
Our team will verify the offer and confirm whether a match or alternative value solution is available.
Why Jewellery Quality Matters
A fair comparison should account for the complete piece, not simply the centre diamond or the product photograph.
Diamond Quality
We consider colour, clarity, carat weight, shape and certification when applicable.
Secure Setting
Prong alignment, stone security and setting quality are important for long-term wear.
Metal Construction
Gold karat, band dimensions and structural integrity influence value and durability.
Finishing
Polish, symmetry, comfort and fine detailing contribute to the completed result.
Design Support
Consultation, CAD previews and design guidance can be essential for made-to-order jewellery.
Certification
Recognised grading documentation helps verify diamond specifications and identity.
Packaging and Delivery
Secure delivery, tracking and presentation form part of the complete purchase experience.
After-Sales Care
Responsive support can make future questions, adjustments and maintenance easier.
Price Matching Custom Jewellery
Custom jewellery requires a more detailed assessment because two quotations may describe designs that appear similar while differing in CAD complexity, diamond grading, setting work, metal weight, measurements and finishing.
For a meaningful custom comparison, please provide the full competitor quotation, design images or CAD renders, diamond specifications, certification details, metal karat, ring dimensions, included services and total delivered price.
Price Match Terms
These conditions help keep every request consistent, transparent and fair.
Individual Assessment
Every request is reviewed separately and approval is not automatic.
Verification Required
Pear Jewels Australia may contact the competitor or request additional evidence.
Current Pricing Only
The competitor offer must be valid when the request is reviewed.
One Adjustment per Item
A matched price applies only to the approved item and quantity.
No Double Discounting
Price matching may not be combined with discount codes, credits or other promotions.
Right to Decline
Pear Jewels Australia may decline requests that are unverifiable, non-equivalent or commercially unreasonable.
Explore Pear Jewels Australia
Price Match Guarantee FAQs
What is the Pear Jewels Price Match Guarantee?
Our Price Match Guarantee allows eligible customers to request a review when they find a genuinely comparable jewellery item advertised for less by another eligible Australian retailer.
What information do I need to provide?
Please provide the competitor product link, advertised price, product specifications and any supporting screenshots or documentation needed to verify the comparison.
Does the competitor item need to be identical?
Yes. The jewellery must be materially comparable in diamond type, shape, carat weight, colour, clarity, certification, metal, setting, craftsmanship, inclusions and after-sales terms.
Do you match sale or promotional prices?
Promotional prices may be reviewed, but limited-time codes, clearance prices, member-only offers, pricing errors and unauthorised promotions may be excluded.
Do you match marketplace sellers?
Marketplace, auction, private seller, social media and peer-to-peer listings are generally excluded because product authenticity, certification and after-sales support may not be equivalent.
Can I request a price match after placing an order?
Requests should ideally be submitted before purchase. Post-purchase requests may be considered at Pear Jewels Australia's discretion within the applicable review period.
Do you match custom jewellery quotes?
Custom designs are assessed individually because design complexity, CAD work, metal weight, diamond specifications and craftsmanship can differ substantially.
Are shipping and taxes included in the comparison?
The total comparable price may include shipping, taxes, duties, insurance and other compulsory charges.
How long does a review take?
Most complete requests can be reviewed promptly, although complex diamond or custom design comparisons may require additional verification.
Is every request automatically approved?
No. Every request is assessed individually, and Pear Jewels Australia may decline requests that do not meet the published eligibility conditions.
Can the guarantee be combined with discount codes?
A price match generally cannot be combined with other discounts, promotional codes, store credits or special offers unless Pear Jewels Australia confirms otherwise.
How do I submit a request?
Email info@pearjewels.com.au or contact us on WhatsApp at +61 413 914 282 with the competitor link and full product details.
Send It to Our Team
Share the competitor link and full product details. We will review the comparison carefully and respond with the next steps.
Email: info@pearjewels.com.au · WhatsApp: +61 413 914 282