Payment Policy
At Pear Jewels, we offer flexible, secure, and transparent payment options to make your luxury shopping experience effortless.
Accepted Payment Methods
We accept a wide range of secure payment methods, including:
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Credit & Debit Cards: American Express (Amex), Mastercard, Maestro, JCB, and VISA
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Digital Payments: PayPal
Your payment information is always protected through secure encryption technology.
Order Cancellation Policy
Changed your mind? We understand.
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To cancel your order, please contact us within 2 days of placing it.
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Cancellations made after this period will incur a 15% cancellation fee, as your custom jewellery may already be in production.
Partial Payment Option
We offer a flexible partial payment plan:
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Start with a 20% deposit
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Pay the remaining balance before shipping
Need help with this? Contact our support team — we’re here to assist.
Shipping Information
All our jewelry is made to order, crafted with exceptional care and precision.
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Production time: 10–12 business days
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Delivery time: Typically within 15–20 business days from the order date
We offer FREE shipping Australia-wide. For all international orders, shipping fees will be calculated during checkout.
Once shipped, you’ll receive an email with your tracking number for full order visibility.
Important Notes
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All shipments are fully insured until delivered. A signature is required upon delivery.
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We do not ship to PO Boxes.
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Pear Jewels is not responsible for delays caused by customs, weather, or unforeseen circumstances.
Questions?
Have a question about payment or shipping? Just drop us a message — we're always happy to help make your Pear Jewels experience smooth and joyful.