Payment Policy

We accept a range of secure payment methods, including major credit and debit cards like American Express (Amex), Mastercard, Maestro, JCB, and VISA. We also support digital payments via PayPal.

Order Cancellation

Need to cancel your order? Please contact us within 2 days of placing it. After this period, a 15% cancellation fee applies due to custom processing.

Partial Payment Option

We offer flexibility through a partial payment option. Begin with a 20% initial payment, with the remaining balance due before shipping. Contact our team for assistance with this.

Shipping

All jewelry is made to order with meticulous care, taking 10-12 business days to craft. After completion, we ship your order within 15-20 business days.

We offer FREE shipping Australia-wide through trusted courier partners. Once your jewelry is shipped, you’ll receive a tracking number for complete order visibility.

Important Notes:

• All shipments are fully insured until delivered; a signature is required upon delivery.
• We do not ship to PO boxes.
• Pear Jewels is not responsible for delays due to weather, customs, or unforeseen circumstances.

Have questions about shipping or payments? We're happy to help!